Return Policy

Your Right to Return

Under UK Consumer Rights, you have the right to return most goods within 14 days of receipt for a full refund, even if you simply change your mind. This applies to unopened products in their original packaging.

How to Request a Return

To initiate a return:

1. Contact us by email at help@ghomryonslyx.world within 14 days of receiving your order
2. Include your order number and reason for return
3. We will provide return instructions and a returns authorisation
4. Pack the product securely and send it to the address we provide

Return Conditions

Products must be:

• Unopened and in original packaging
• Returned within 14 days of delivery
• In resaleable condition

Opened or used products may not be eligible for refund unless faulty. For faulty products, different terms apply — please contact us.

Refund Process

Once we receive and inspect your return:

• We will process your refund within 14 days
• Refunds will be made to the original payment method
• You are responsible for return shipping costs unless the product is faulty

Exceptions

Some items may be non-returnable due to hygiene or safety reasons (e.g., opened supplements). We will inform you if this applies to your order.

Questions

If you have questions about returns or refunds, please contact us using the details above. We aim to respond within 2 business days.